Frequently Asked Questions

Our shipping rate is a flat $6.49 if you select standard shipping to an address within the 48
contiguous united states.  We do offer free shipping on some of our
special program coffee selections. 

Yes,You can select an expedited delivery option. Expedited rate options with charge
estimates are available at checkout.

Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment which is on average 2 days. We do our best to get your order out the door and on its way within 48hours (not including weekends /holidays) after you place it. In the current covid world, shipping carriers do not make guarantees on transit times due to unforeseen factors, such as weather,but they are on average delivering within three business days.

Our goal is to provide you with the highest
quality single origin coffee available. 
With that being said, we do understand that on rare occasions our
customers may have an issue with an order.  
If you have any issues with your order, please contact us at customer
service : vivacoffee@vivacolombiancoffee.com upon receipt of your order with the reason for the return
request.  We will make every effort to
resolve the issue as quickly as possible.

Returns and or exchanges will not be
provided / offered on product which has been opened.    

Because coffee is a perishable product,
please do not return any product until directed to do so by our company.  

When refunds are warranted and approved by
our company, we will process such to the original method of payment within 5
calendar days.  

We accept all major credit and debit
cards. 

1. We pride ourselves on providing only the best available single origin coffee available

2. Our beans are sourced from farms in countries that our company representatives actually visit on buying trips 

3.  Unlike the vast majority of coffee sellers online, our specialty is single origin coffee only so, you will not fine various blended coffee variations on our website.  We specialize in and sell only what we believe to the best tasting coffee in the world; single origin. 

Yes!!  You can join our subscription service for totally free and enjoy your selected coffee delivered
to your mailbox on a regular weekly, or monthly basis (oh, i almost forgot, you will also get a 5 percent discount on each order of $40 or more just for being a member.  

Absolutely, we understand that things changes so, our customers can cancel their subscription easily from our website.  And when things change; signing up again is as simple as placing a new order and clicking on subscription!